Contact and Support
If you bought your Raydrop on Amazon, Amazon handles everything about the order: shipping, payment, returns, repairs and replacements. Questions about tank size, mist settings or cleaning are answered on the home page.
Help With an Amazon Order
Your order page already has the receipt, the tracking and the return window, so you won't have to explain anything twice. Start there for:
- Tracking a package that is late or never arrived
- Returns, exchanges and refunds
- Warranty claims and replacements
- A unit that arrived cracked or is missing parts
- A humidifier that leaks from the base or stopped misting
- Billing questions and charges on your order
Have the model number handy (KC-RD03A, KC-RD13 and so on). It's printed on the unit and in the manual, and it tells similar-looking humidifiers apart.
Questions About the Humidifier
Most questions come down to room size, water and cleaning. You'll find those answers here:
- Which tank size fits my room
- 1L, 3L and 4L specs side by side
- Setup, cleaning and white dust
- Less mist than before
- Full FAQ
If the unit leaks from the base, smells electrical or makes a new grinding noise, unplug it and stop using it. Then start a return or warranty claim from your order.
About this website
raydrophumidifiers.com covers the Raydrop humidifier range. There is no phone line or order desk here. Purchases, payments and refunds stay with Amazon, where the order was placed.
For questions about the website itself, use the contact form in the WHOIS record for raydrophumidifiers.com.